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Live Green
Return Policy


1. Memberships
FREE 14 Day Trial Membership 
Live Green offers a FREE 14 Day Trial Membership to allow potential Members to experience the savings for themselves without risk. A FREE 14 Day Trial Membership starts when a potential Member registers for the trial, and ends on the 14th day at 11:59:59 pm ET. A Trial Member may cancel his/her Trial Membership at anytime within those 14 days. Canceling a Trial Membership will also cancel the processing of that Membership fee on the 15th day. A Trial Member may cancel his/her FREE 14 Day Trial Membership by clicking the Cancel My FREE Trial button from his/her Dashboard. A Trial Member may also cancel his/her FREE 14 Day Trial Membership by contacting Happiness Support using one of the methods provided below. 

14 Day Refund Policy
Live Green offers a 14 day refund on the initial Membership fee. The 14 day refund policy starts on day 1, the Order Date of the Membership, and ends on the 14th day at 11:59:59 pm ET. A Member may request a refund and cancellation within the 14 days by contacting Live Green Happiness Support using one of the methods provided below. 

First Year Shopping Credit Guarantee
Live Green guarantees every first year Membership will pay for itself in savings. Savings include Green Wholesale Market Discounts, Retail Cash Back and Live Green Dollars. If a Member does not save at least the cost of their Membership in their first year, the Member may renew and contact Happiness Support using one of the methods provided below. Fifteen days after the Membership has been renewed, Live Green will issue a credit in the form of Live Green Dollars for the difference between the Membership cost and first year savings.

For example: Mary paid the $99.95 Membership fee and only saved $40 in her first year. Mary renewed her account and contacted Live Green Happiness Support for a credit. Live Green issued a $59.95 credit in the form of Live Green Dollars to Mary’s account 15 days after she renewed.

2. Green Wholesale Market Product Purchases 
All Green Wholesale Market order discrepancies are handled on a case by case basis due to the large number of suppliers and their different policies. Order discrepancies include products that arrive damaged, orders that are missing products, or orders that are shipped with incorrect products. If a Green Wholesale Market order or product is received with a discrepancy, the Member must contact Live Green Happiness Support in writing within 10 days from the order date to inform Live Green of the order discrepancy. The contact to Happiness Support must include a detailed explanation of the discrepancy, the Live Green order number and specific sku numbers. If an order arrives damaged or with incorrect product, please take photos of the damaged or incorrect products and attach the photos to your correspondence. Happiness Support will reply to your correspondence with information on how to proceed with the discrepancy. Depending on the circumstances, Live Green may issue an RMA# (Return Merchandise Authorization Number) and Return By Date with instructions for the Member to return the discrepant items. 

All refund requests due to “buyer’s remorse” are handled on a case by case basis, as many of the product manufacturers do not accept returns. In instances where we are able to obtain return authorization, the credit issued to the Member, will be less a 20% restocking fee and all shipping costs associated with the original order and return of products.

We suggest shipping your orders to a location where someone is physically present. Live Green does not ship with insurance or signature confirmation and all packages will be left outside the shipping destination. Once the carrier delivers the package, the package tracking is labeled as “delivered” and it is no longer eligible for a lost or stolen shipment claim. Please be sure shipments can be left at your ship to address without concern of being stolen or damaged by natural elements. 

A Member must report Green Wholesale Market order issues within 10 days of the order date by contacting Live Green Happiness Support using one of the methods provided below. 

3. Retail Cash Back Purchases
All Retail Cash Back purchases must be handled by the retailer from whom the order was placed. Please note that any returns, cancellations or alterations made to orders placed with retailers on Live Green Retail Cash Back will void the cash back associated with those purchases.



Methods to Contact Live Green Happiness Support: 

All order discrepancies, cancellations and refund requests must be submitted in WRITING to Live Green Happiness Support. There are two ways to submit your request:

1. Open a Support Ticket by following these instructions:
a. Go to YOUR LiveGreen.life website.
b. Login to YOUR Live Green Membership account.
c. Roll over My Account in the upper right corner and select Dashboard.
d. Click on Happiness Support from the menu.
e. Select New Issue on the right side of the screen.
f. In the form provided, select your ticket category: Order Issues, Return Policy, etc. and type in your ticket subject line. Then under Message, please state your order discrepancy, cancellation and/or refund request in detail. Include the Live Green order number, and if applicable, include specific sku numbers and attach any photos, screenshots or documentation that support your request.

Example 1: “Please cancel my Membership and issue a refund. The order number for my Membership is #3210.” 
Example 2: “My Green Wholesale Market order #5321 arrived damaged. I have attached a photo of the damaged product. Can the damaged product be replaced?”

g. Check the Re-Captcha box next to I'm not a robot.
h. Click the Submit button.
i. Please do not mark your Support Ticket as Resolved, as the ticket will be removed from Happiness Support's open ticket queue. Once Happiness Support receives the Support Ticket, they will acknowledge receiving your request and will begin processing it. Happiness Support will keep you updated as to the progress and let you know if additional information is required.

2. Send an email to happy@lg.life and state your order discrepancy, cancellation and/or refund request in detail, including your name, ID number, order number, and if applicable, include specific sku numbers and attach any photos, screenshots or documentation that support your request. The email address MUST match the one on record with your Live Green account for security and account verification purposes. Happiness Support will create a Support Ticket in your account documenting your email and will communicate with you via the Support Ticket.

You may call Happiness Support at (844) 254-8347 for assistance in submitting your written request.

Terms of Use

AGREEMENT BETWEEN USER AND LiveGreen.life

The LiveGreen.life Web Site is comprised of various Web pages operated by LiveGreen.life.

The LiveGreen.life Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the LiveGreen.life Web Site constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS OF USE

LiveGreen.life reserves the right to change the terms, conditions, and notices under which the LiveGreen.life Web Site is offered, including but not limited to the charges associated with the use of the LiveGreen.life Web Site.

LINKS TO THIRD PARTY SITES

The LiveGreen.life Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of LiveGreen.life and LiveGreen.life is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. LiveGreen.life is not responsible for webcasting or any other form of transmission received from any Linked Site. LiveGreen.life is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by LiveGreen.life of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the LiveGreen.life Web Site, you warrant to LiveGreen.life that you will not use the LiveGreen.life Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the LiveGreen.life Web Site in any manner which could damage, disable, overburden, or impair the LiveGreen.life Web Site or interfere with any other party's use and enjoyment of the LiveGreen.life Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the LiveGreen.life Web Sites.

USE OF COMMUNICATION SERVICES

The LiveGreen.life Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.

LiveGreen.life has no obligation to monitor the Communication Services. However, LiveGreen.life reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. LiveGreen.life reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

LiveGreen.life reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in LiveGreen.life's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. LiveGreen.life does not control or endorse the content, messages or information found in any Communication Service and, therefore, LiveGreen.life specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized LiveGreen.life spokespersons, and their views do not necessarily reflect those of LiveGreen.life.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

MATERIALS PROVIDED TO LiveGreen.life OR POSTED AT ANY LiveGreen.life WEB SITE

LiveGreen.life does not claim ownership of the materials you provide to LiveGreen.life (including feedback and suggestions) or post, upload, input or submit to any LiveGreen.life Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting LiveGreen.life, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. LiveGreen.life is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in LiveGreen.life's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE LiveGreen.life WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. LiveGreen.life AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE LiveGreen.life WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE LiveGreen.life WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

LiveGreen.life AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE LiveGreen.life WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. LiveGreen.life AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LiveGreen.life AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE LiveGreen.life WEB SITE, WITH THE DELAY OR INABILITY TO USE THE LiveGreen.life WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE LiveGreen.life WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE LiveGreen.life WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LiveGreen.life OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE LiveGreen.life WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE LiveGreen.life WEB SITE.

SERVICE CONTACT : happy@lg.life

TERMINATION/ACCESS RESTRICTION

LiveGreen.life reserves the right, in its sole discretion, to terminate your access to the LiveGreen.life Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Mateo County, California, U.S.A. in all disputes arising out of or relating to the use of the LiveGreen.life Web Site. Use of the LiveGreen.life Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and LiveGreen.life as a result of this agreement or use of the LiveGreen.life Web Site. LiveGreen.life's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of LiveGreen.life's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the LiveGreen.life Web Site or information provided to or gathered by LiveGreen.life with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and LiveGreen.life with respect to the LiveGreen.life Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and LiveGreen.life with respect to the LiveGreen.life Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

COPYRIGHT AND TRADEMARK NOTICES:

All contents of the LiveGreen.life Web Site are: Copyright 2016 by Live Green and/or its suppliers. All rights reserved.

TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.

Privacy Policy

LiveGreen.life is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the LiveGreen.life Web site and governs data collection and usage. By using the LiveGreen.life website, you consent to the data practices described in this statement.

Collection of your Personal Information

LiveGreen.life collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. LiveGreen.life also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by LiveGreen.life. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by LiveGreen.life for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the LiveGreen.life Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through LiveGreen.life public message boards, this information may be collected and used by others. Note: LiveGreen.life does not read any of your private online communications.

LiveGreen.life encourages you to review the privacy statements of Web sites you choose to link to from LiveGreen.life so that you can understand how those Web sites collect, use and share your information. LiveGreen.life is not responsible for the privacy statements or other content on Web sites outside of the LiveGreen.life and LiveGreen.life family of Web sites.

Use of your Personal Information

LiveGreen.life collects and uses your personal information to operate the LiveGreen.life Web site and deliver the services you have requested. LiveGreen.life also uses your personally identifiable information to inform you of other products or services available from LiveGreen.life and its affiliates. LiveGreen.life may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

LiveGreen.life does not sell, rent or lease its customer lists to third parties. LiveGreen.life may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, LiveGreen.life may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to LiveGreen.life, and they are required to maintain the confidentiality of your information.

LiveGreen.life does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

LiveGreen.life keeps track of the Web sites and pages our customers visit within LiveGreen.life, in order to determine what LiveGreen.life services are the most popular. This data is used to deliver customized content and advertising within LiveGreen.life to customers whose behavior indicates that they are interested in a particular subject area.

LiveGreen.life Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on LiveGreen.life or the site; (b) protect and defend the rights or property of LiveGreen.life; and, (c) act under exigent circumstances to protect the personal safety of users of LiveGreen.life, or the public.

Use of Cookies

The LiveGreen.life Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize LiveGreen.life pages, or register with LiveGreen.life site or services, a cookie helps LiveGreen.life to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same LiveGreen.life Web site, the information you previously provided can be retrieved, so you can easily use the LiveGreen.life features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the LiveGreen.life services or Web sites you visit.

Security of your Personal Information

LiveGreen.life secures your personal information from unauthorized access, use or disclosure. LiveGreen.life secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

LiveGreen.life will occasionally update this Statement of Privacy to reflect company and customer feedback. LiveGreen.life encourages you to periodically review this Statement to be informed of how LiveGreen.life is protecting your information.

Contact Information

LiveGreen.life welcomes your comments regarding this Statement of Privacy. If you believe that LiveGreen.life has not adhered to this Statement, please contact LiveGreen.life at happy@lg.life. We will use commercially reasonable efforts to promptly determine and remedy the problem.